Do you want to be a part of building a strong relationship with our clients?
Then you will be a good fit for our Customer Success department
About job
We are seeking a capable Customer Success Manager to join our team in our HQ in Egersund, or Bergen to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.
Duties and responsibilities
Serve as the primary point of contact for NavFleet and performance-related clients in the EMEA region.
Build and maintain strong relationships with key stakeholders at all levels.
Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment.
Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions.
Provide training sessions to maximize user engagement and product utilization both externally and internally.
Collaborate with clients to understand their operational challenges and provide tailored recommendations.
Act as the voice of the customer, providing feedback to internal teams for product improvements.
Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success.
Assist in upselling and cross-selling initiatives by identifying opportunities for additional value.
Qualifications
Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions.
Strong analytical skills with the ability to interpret complex data and provide actionable insights.
Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus
Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus
Personal qualities
Excellent interpersonal and communication skills.
Strong problem-solving ability with a customer-first mindset.
Highly organized and proactive, with the ability to manage multiple accounts and priorities.
We can offer
Flexible working hours
Good colleagues
Competitive benefits
Innovative tasks and development
Development possibilities
A friendly work environment in a brand-new office environment
About NAVTOR
NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators. In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Greece, Poland, Singapore, Japan, the United States, India and the United Kingdom.
