About job
Job Summary
The Support Specialist reports to the Customer Service Team Lead and assists in managing customer inquiries, delivering products, resolving issues and provide information about NAVTOR products and services. The goal is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities:
Respond to Customer Inquiries: Address customer questions and concerns via phone, email, and chat in a timely and professional manner.
Product Delivery Coordination: Ensure accurate and prompt delivery of NAVTOR products to customers.
Issue Resolution: Troubleshoot and resolve customer issues, escalating to the Customer Service Team Lead when necessary.
Product Information: Provide detailed information about NAVTOR products and services to customers, helping them understand features and benefits.
Customer Feedback: Collect and document customer feedback to help improve products and services.
Service Standards: Maintain high service standards to ensure customer satisfaction and loyalty.
Team Collaboration: Work closely with the global support team and other team members to ensure a cohesive approach to customer support.
Training and Development: Participate in ongoing training to stay updated on NAVTOR products and services.
It should be noted that the above list of main duties and responsibilities is not necessarily a complete statement of the final duties of the post.
Qualifications & Experience Needed:
Minimally Diploma in computer science, Information Technology, or a related field (or equivalent experience.
2+ years of experience in customer support or technical support, preferably in a software company
Experience in Marine industry is a plus
Proficiency in using and troubleshooting software products. Familiarity with support ticketing systems and project management tools is a plus
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Strong analytical and problem-solving abilities, with a keen attention to detail
A passion for delivering exceptional customer service and ensuring customer satisfaction
Ability to work effectively in a global team environment and collaborate with colleagues across regions
We regret to inform that only shortlisted candidates will be shortlisted and notified.
About NAVTOR Singapore
NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators. In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Greece, Poland, Singapore, Japan, the United States, India and the United Kingdom.
Our values are: Dedicated, Accountable, and Bold - We invite you to be a part of a community where our values drive everything we do.
