Job Summary

We are looking for a proactive & results-oriented Customer Service Specialist to join our growing Team in NAVTOR Hellas SA. We are proud of our strong brand reputation – making life easier for our customers with quick responding support.

Core Accountabilities

• Respond customer inquiries about company’s products and services via email or phone.

• Register and maintain customer database, activate services, pre-define customers’ portfolio, and follow up subscription services.

• Prepare quotations, process incoming orders, and deliver products in an efficient and timely manner.

• Handling order cancellations, product returns and resolve any disputed invoices.

• Providing help and support to customers for any software issue or portal access.

• Identify and escalate issues to supervisors

Qualifications

• Relevant qualification/experience (minimum two years) in a relevant and/or customer-facing role within a similar sector

Skills & Experience - Essential

• Great reliability, dependability, adaptability, and consistently perform at a high level

• Strong knowledge of the product or service to provide accurate and helpful information to customers

• Excellent communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses.

• Good understanding of technology and software systems.

• Fluent English

• Excellent IT skills including Microsoft packages, Word, Excel, PowerPoint or equivalent

• Excellent written and verbal communication skills

  Desirable

• Equivalent working experience (2 years+) in marine technology industry preferred